This policy explains what information Trisynx processes, why we process it, and which services help operate the platform.
Trisynx does not sell your personal information to advertisers or data brokers.
You can choose whether Trisynx uses product analytics to understand usage, diagnose failures, and improve user experience.
Trisynx relies on specialized infrastructure, AI, authentication, analytics, and payment providers.
Trisynx ("we", "our", or "us") provides software that transforms video content into structured notes and downloadable documents using speech transcription, visual understanding, and artificial intelligence.
This Privacy Policy describes how information is collected, processed, used, and shared when you access or use Trisynx.
Information processed depends on how you interact with Trisynx. This may include:
YouTube video URLs submitted to Trisynx for processing.
Video transcripts, extracted visual information, slide text, metadata, intermediate AI outputs, and other information required to generate notes.
When you sign in with Google, we may receive your Firebase user ID, email address, display name, and profile image.
Payment status, purchased credit pack, credit balance, transaction identifiers, and other information required to verify purchases. Trisynx does not directly collect or store your card or UPI credentials.
Page visits, product interactions, generation activity, billing funnel events, failures, and similar usage information used to understand and improve the product.
Request metadata, logs, session information, device-related identifiers, and security signals used to operate the service and prevent abuse.
If you choose to accept analytics, Trisynx uses PostHog to understand how the product is used and to identify reliability or usability problems.
After you accept analytics, analytics may include information such as:
When you are authenticated and have accepted analytics, analytics activity may be associated with your Trisynx account identifier so that usage across a session can be understood consistently.
We do not intentionally send video transcripts, generated notes, OCR content, authentication tokens, API credentials, or payment credentials to PostHog as product analytics properties.
Trisynx uses Firebase Authentication and Google Sign-In for account access. When you authenticate, we may receive information made available by Google and Firebase, including your account identifier, email address, display name, and profile image.
Authentication information is used to maintain your account, associate generations and credits with you, enforce usage limits, and prevent unauthorized access.
Payments are processed through Razorpay. Trisynx may store or process transaction identifiers, order identifiers, purchased credit packs, payment status, and credit balances required to operate the billing system.
Sensitive payment credentials such as card details or UPI authentication credentials are handled by the payment provider and are not intended to be stored directly by Trisynx.
Information may be used to:
Trisynx relies on third-party providers to deliver different parts of the service. Information is shared with these providers when required for the relevant functionality.
These providers process information according to their own terms, privacy policies, and data processing practices.
Trisynx uses cookies, browser storage, and similar technologies for authentication, security, application state, anti-abuse controls, and reliable operation of the service.
We store your analytics choice in browser storage. If you choose necessary only, Trisynx does not initialize PostHog browser analytics. If you accept analytics, PostHog may store identifiers used to distinguish sessions or users. You can change this choice through the Analytics preferences control in the site footer.
Trisynx may process technical identifiers and security signals to enforce usage limits and prevent abuse of free generations, payments, accounts, or platform infrastructure.
Where device-related identifiers are used, Trisynx may store derived or hashed identifiers rather than the original underlying values where supported by the implementation.
Processing files such as downloaded media, transcripts, extracted frames, intermediate metadata, summaries, and generated documents may be retained temporarily or cached where required to operate the service efficiently.
Account, entitlement, billing, security, and operational records may be retained for longer periods where needed to maintain account state, enforce credits, prevent abuse, resolve disputes, or operate the service.
Retention periods may vary depending on the type of information and operational requirements.
We use technical and organizational measures intended to protect information handled by Trisynx. However, no internet-based system or storage method can guarantee absolute security.
Access tokens, provider API credentials, payment verification secrets, and other server-side credentials are not intended to be exposed through client-side analytics.
Depending on your jurisdiction, you may have rights relating to personal information, including rights to request access, correction, deletion, or other controls permitted by applicable law.
Requests relating to your account or information can be submitted using the contact details below.
Trisynx may update this Privacy Policy as the product, infrastructure, providers, or legal requirements change. The effective date shown at the top of this page indicates the latest revision.
Questions about this policy, your account, or Trisynx data handling can be sent by email.
This policy describes current Trisynx product and infrastructure practices and may be updated as the service evolves.